Privacy Policy
VOYA is a members-only travel club. This policy explains what personal information we collect when you use VOYA, why we collect it, who we share it with, and the choices and rights you have. We keep it plain-English on purpose.
1. Who we are
VOYA is operated by an Absolute group company (“VOYA”, “we”, “us”). We are the controller of the personal information described here. For any privacy question or request, contact us at [email protected].
2. Information we collect
We only collect what we need to run the club and book your travel.
You give us
- Account details — your name, email address, and a password (stored only as a secure hash by our authentication provider; we never see it in plain text), plus your chosen membership plan.
- Booking details — the guest name(s), email, travel dates, destination and property or fare you choose, which we pass to the relevant travel supplier to confirm your reservation.
- Content you post — notes, reviews and posts you choose to share in the Circle, and messages you send other members or our team.
- Preferences — things like your saved stays, theme, and profile settings.
We collect automatically
- Search and usage data — the destinations and dates you search, so we can return live rates.
- Technical data — limited request information (such as IP address and device/browser type) used to operate, secure and prevent fraud on the booking service.
We do not collect or store full payment card numbers ourselves; card payments (when enabled) are handled by a regulated payment provider.
3. How we use your information
- To create and manage your membership and account.
- To search live rates and confirm your bookings with travel suppliers.
- To show you member rates, your savings, trips, credit and points.
- To provide support and respond to you.
- To keep the service secure, prevent fraud, and enforce our terms.
- To meet legal, tax and accounting obligations.
- To send you service messages about your bookings and account. We only send marketing if you’ve opted in, and you can opt out at any time.
Our lawful bases (where applicable) are performance of our contract with you, our legitimate interests in running and securing the service, your consent (for optional marketing), and compliance with legal obligations.
4. Who we share it with
We never sell your personal information. We share it only with the categories of recipients needed to deliver the service:
- Travel suppliers — the hotels, airlines and other providers you book, plus our travel-booking technology partner, so your reservation can be confirmed and honoured. They receive only what’s needed for the booking (e.g. guest name, dates).
- Infrastructure providers — our cloud authentication, database and hosting providers who process data on our behalf under contract.
- Payment providers — a regulated payment processor, when card payments are enabled, to take and settle payment.
- Professional advisers and authorities — where required by law, to establish or defend legal claims, or to protect the rights and safety of members.
- A successor — if VOYA is involved in a merger, acquisition or restructuring, subject to this policy.
Some of these providers may process data in other countries. Where they do, we rely on appropriate safeguards for international transfers.
5. Cookies and local storage
VOYA uses only the essential cookies and browser storage needed to keep you signed in, remember your preferences, and hold your session securely. We do not use advertising cookies or third-party tracking. See our Cookie Policy for details.
6. How long we keep it
We keep your account information for as long as you have a membership, and booking records for as long as needed to provide the service and to meet legal, tax and accounting requirements. When you close your account we delete or anonymise your information, except where we are required to retain certain records. Identity-verification documents are deleted shortly after review.
7. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct information that is inaccurate;
- ask us to delete your information;
- receive a copy of your information in a portable format;
- object to or restrict certain processing; and
- withdraw consent at any time, without affecting prior processing.
To exercise any of these, email [email protected] and we’ll respond within a reasonable time. You may also lodge a complaint with your local data-protection authority.
8. Security
We protect your information with encryption in transit, access controls, and the principle of least privilege — our booking credentials and keys are held server-side and never exposed in your browser. Passwords are stored only as secure hashes. No system is perfectly secure, but we work to keep yours safe and will notify you and the relevant authorities if a breach requires it.
9. Children
VOYA is for adults. It is not directed to anyone under 18, and we do not knowingly collect information from children.
10. Changes to this policy
We may update this policy as VOYA evolves. We’ll change the “last updated” date above and, for material changes, let members know.
11. Contact us
Questions, requests, or concerns? Email [email protected] — real people, seven days a week.